Help center
Questions, answered.
Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us here.
To start a return, visit your order dashboard and follow the easy prompts.
We currently ship across the U.S. Stay tuned—international shipping is coming soon.
Shipping is free on all U.S. orders over $150. For orders under $150, shipping rates are calculated at checkout based on your location. Average of $6.00 across the US.
Standard shipping typically takes 3–5 business days once your order is processed. You’ll receive tracking info as soon as it ships.
Orders are typically processed within 1–2 business days. During high-volume times, it may take a little longer—but we move fast!
If your order hasn’t shipped yet, we’ll do our best to update it. Email us at support@ditokid.com as soon as possible.
We accept returns within 14 days of delivery—as long as the item is unworn, unwashed, and in its original packaging. All sale items are final sale.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or there was an error on our end.
We don’t offer direct exchanges at this time. If you need a different size or style, simply return your item and place a new order.
Once we receive and inspect your return, your refund will be processed within 7–10 business days to the original payment method.
We’re so sorry! Please reach out to us right away at support@ditokid.com and we’ll make it right.
Click here to visit your order dashboard. From there, follow the easy prompts to start a return.
Yes our site uses SSL encryption and secure payment gateways to protect your personal and payment information.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
Nope. All payment information is handled securely by our trusted payment providers. We never store your card details.
Never. We respect your privacy and will only use your information to process your order or communicate with you directly. You can read more in our Privacy Policy.
